HMX HELP
Technical problems? Submit a problem report.
Suggestions for the course? Submit your feedback.
Course content questions? Navigate to the lesson where you have a question and post your question in the 'Ask a Question' forum.
FREQUENTLY ASKED QUESTIONS (FAQS)
I have a question about course content. For example, I do not understand part of a video or a quiz question. Where do I post my question?
Staff and other students will only be able to answer your questions if you post them in the right place. Be sure to post your questions for lesson content in the Ask a Question forum subsection for that lesson. Remember, you can always check ‘post anonymously’ to make a post that does not publicly list your name.
What are the technology requirements I must meet to participate?
The lessons require a modern browser - the latest Chrome, Safari, or Firefox should work well. A broadband internet connection is recommended to access the rich media in the program. If you’re unsure of what browser version you’re currently using, check WhatsMyBrowser.org for more information.
What do I do if I’m having trouble playing a video?
If you’re having problems with playback, we recommend the following troubleshooting methods:
First, verify that your device is up-to-date and falls within the supported viewing requirements:
- Our videos work best with current versions of Chrome, Safari, or Firefox.
- Newer Android phones (4.1 and up) and iOS devices, such as iPhones and iPads, work best for video. We have found the most consistent support on all iOS devices, and Android devices running version 2.2 or later.
- The minimum viable connection speed to stream video reliably is about 768 kilobits per second (equal to .768 megabits per second). We recommend a connection speed of at least 5 megabits per second for an optimal experience with HD capability.
Next, confirm you are accessing the site via onlinelearning.hms.harvard.edu by checking the URL in the address bar of your browser.
If you’re compliant with the supported viewing requirements but still having trouble, try:
- refreshing the page
- clearing your browser cache
- using a different browser
- using a different network connection
I have a suggestion to improve the course. Where can I make my suggestion?
You can submit your feedback here.
How long will it take to complete the course?
You should plan to spend approximately two to three hours on each lesson in the course.
I am doing well on the assessments, but when I look under "Progress" I have a very low score. Why is this?
The score is based on the score of all of the assessments (quiz questions) you have completed, but it also includes the assessments you have not completed yet. As you work through the course your total score will improve.